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Support Main Page > Version 6.0 > The Forecast/Alert/Radar/Camera pages are not showing. >
The Forecast/Alert/Radar/Camera pages are not showing.
If you are having a problem with your Forecast, Alert, Radar, and Camera pages not loading, please try the following solutions:
Solution 1:
Make sure you are connected to the Internet.
Solution 2:
Right click your WeatherBug icon in the system tray (lower right hand corner next to your computer's time) and select "Exit WeatherBug" then restart by clicking your Windows "Start" button and then scroll up to the WeatherBug icon and click it to restart WeatherBug.
Solution 3:
Open an Internet Explorer browser page. Click on "Tools" and then "Internet Options". Under the Temporary Internet files option, select "delete files" and then click OK. Next, select "delete cookies" and click OK. Then right click your WeatherBug icon in the system tray (lower right hand corner next to your computer's clock) and select "Exit WeatherBug" then restart by clicking your Windows "Start" button and then scroll up to the WeatherBug icon and click to restart.
Solution 4:
It is possible that these pages might be blocked by the following software:
- Firewall
- Ad-blocking
- Parental Control
- Content Advisor (Internet Explorer)
- Privacy Guard
**Several of these components are bundled together in the popular Internet Security programs.
Enter the URL "deskwx.weatherbug.com" into your allowed/approved sites list within your software program. Next, right click your WeatherBug icon in the system tray (lower right hand corner next to your computer's clock) and select "Exit WeatherBug" then restart by clicking your Windows "Start" button and then scroll up to the WeatherBug icon and click to restart.
If you have McAfee, please make sure to “allow ads” as this may also fix the issue.
If you are unsure of how to add the URL to your approved sites list, please contact the provider of the software program for assistance.
If this did not answer your question, please submit a Support Request Form. | 